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For questions about the legacy Squarespace five platform, please visit its Help Heart:

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Regain access to your account or site

If you lot've tried to recover your Squarespace account and still tin't access it, we're here to help. Delight enter as much data equally y'all can, but if you're not sure nigh specific details, provide your all-time guess.

Earlier yous begin:

• Did you already try to recover your account through the login page? Nosotros'll ask yous to try that first if you haven't yet.

• For your security, we'll only provide account details to the business relationship holder.

• For help recovering a Google Workspace business relationship, contact united states hither.

Email address where nosotros can contact you.

What situation led to the trouble accessing your business relationship?

URLs of any websites connected to the account. Enter as many domains equally possible.

Please attach both of the following documents:

• A government-issued ID. For example, a driver's license, passport or permanent resident carte du jour.

• A banking company statement that shows the bank header, bank accountholder proper name, and the most recent Squarespace charge. Yous are free to obscure other personal information in the document. (Not required for 2-gene authentication issues.)

Notation:

• If you lot entered multiple websites in a higher place, attach statements showing the nearly recent accuse associated with every site.

• Ensure your files are .jpg or .png so nosotros can view them.

Request Account Access

Follow these steps:

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Report Result

Review Submission Criteria

Request a Refund

Hear back in 2 business days.

If yous have a tax exemption certificate, attach information technology here. .pdf, .png, .jpeg file formats are accepted.

Utilize this form to submit a request about exemption from sales tax collected for Squarespace payments.

Enter the details of your asking here. If you're not based in a country or land where nosotros collect taxes, and you believe we shouldn't collect taxes from you, please explain.

If you have feedback most how we collect sales taxation, submit it here. Your feedback helps brand Squarespace better, and we review every request we receive. Delight notation that nosotros can't answer individually, but we'll contact you if we need more details.

Full general sales tax feedback

Asking an exemption from sales tax

Help and support during the
Coronavirus Pandemic

We understand the tremendous challenges the Coronavirus pandemic is causing for people and minor businesses across the globe. Hither at Squarespace Customer Support, we're doing everything we tin to answer your questions and provide assistance to our community.

If yous need support during these uncertain times, submit the following grade and nosotros'll await into options for you. Please provide specific details regarding your issue or request, such as:

• Interruption or cancel my subscription

• Discuss options for financial relief from subscription costs

• Help me accommodate my site to the current situation

• Advise me on how to best set up my new site

• Enable a specific feature on my site

A fellow member of our team will respond as quickly as possible.


Upload a screenshot of the issue you're having, or the site content you'd like to modify, so nosotros can help y'all more than rapidly. Acquire how to accept a screenshot here: http://sqsp.link/w5Jigj

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Squarespace Scheduling and Acuity Scheduling have merged Help Centers. If you're coming from the Acuity Help Middle, you'll detect the assistance yous need hither. All guides about Squarespace Scheduling also apply to Vigil; the handful of features that are different are conspicuously marked.

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Please use this form to submit a request regarding a deceased Squarespace customer's site. Our deepest condolences go out to you and your family unit during this fourth dimension, and we appreciate your patience as we work through your request.

Due to privacy concerns and restrictions, we unfortunately can't provide you with administrative control of the site. All the same, if an immediate family fellow member or legal representative completes the form beneath, we may be able to grant Billing permissions and so the site can remain active or cancel any active subscriptions.

Note that Billing permissions don't include the ability to edit the site'due south content. Yous can read more well-nigh this here.

A note regarding Squarespace v sites:
Squarespace 5, our legacy platform, doesn't allow permissions to be edited. Withal, nosotros tin can cancel or remove the site.

Submit a request about a deceased client's website

URL of the site connected to the deceased user'due south business relationship

Any comments, requests, or concerns we should know?

Delight attach the post-obit documents:
• An image of your regime-issued ID, such as a driver's license, passport, military ID, or permanent resident carte du jour. This is for proof of your relationship to the deceased.
• An paradigm of the deceased person'southward obituary, death document, and/or other documents.
• Any additional documents, such as Legal Representation documentation.

Delete My Account

Before you request to delete your Squarespace account, please review this guide to:

• Understand what happens when nosotros delete your business relationship.

• Make sure information technology's what you actually desire to practice.

• Take a few steps to prepare. For example, you'll need to cancel all subscriptions showtime.

In one case yous submit your request, you lot'll receive an email from our team to verify your account admission and ostend that this request wasn't made in error.

Delete My Account Request Verification Form

Earlier you provide your government issued ID beneath, did you know that yous tin can submit a request to delete your account to Squarespace here (without providing your ID)? This form is only for people who have lost access to: (ane) their Squarespace account; or (2) the e-mail accost associated with their Squarespace account.

Delight upload a copy of some form of government issued ID (i.e. driver's license or passport). You lot may blur out any sensitive information before you upload.

Email address for communication regarding your request

Upload ID

Questions virtually Squarespace Select

To learn more well-nigh Squarespace Select, our premium plan for dedicated site support, visit this Assistance guide.

If you notwithstanding accept questions virtually the Select program, consummate the fields beneath to send us a message.

{ "summit::memberareas:billingsignup":"New Release Team (Chat)", "summit::memberareas:creatingmemberareas":"New Release Team (Conversation)", "top::memberareas:managingmemberareas":"New Release Squad (Conversation)", "top::media:video-storage":"New Release Squad (Chat)" }

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Calculation forms to your site

To collect information from visitors, you can add a variety of forms to your Squarespace site. While many of these forms are flexible, some are more suited than others to specific situations.

Review this guide to learn about calculation dissimilar types of forms to your site and find the best pick for collecting the information you need.

Form blocks - Customizable, multi-field forms

Utilise form blocks to collect general information from visitors. You can customize the form fields to collect the exact details yous need, making these ideal for contact forms, surveys, polls, applications, and more.

You can add form blocks to layout pages, blog posts, footers, and any other block content area. Grade blocks are great to use on contact pages or other areas where visitors go to submit specific information. Form blocks look like this:

How_Form_Blocks_display.png

Cover page forms (version 7.0 only)

You can set up like multi-field forms in the action panel of embrace pages on version seven.0 sites. This is useful when you want to apply a cover page as a landing folio and collect information from visitors immediately.

Newsletter blocks - Forms for collecting email addresses

Utilize newsletter blocks to collect electronic mail addresses, build mailing lists, or set up blog subscriptions. Customize the block to collect names and email addresses or email addresses only.

You can add newsletter blocks to layout pages, blog posts, footers, and any other block content area. Newsletter blocks are swell to use on blog pages or news pages where visitors might feel compelled to subscribe to stay upwardly-to-appointment with your content. Newsletter blocks expect similar this:

How_Newsletter_Blocks_display.jpg

Other newsletter subscribe options

You lot can also add a newsletter signup to:

  • Promotional pop-ups - Useful when yous desire to catch visitors' eyes or collect electronic mail addresses from visitors when they land on a specific page.
  • Your checkout page - Useful when you want to build a mailing listing to drive futurity sales. See Commerce forms below for more details.
  • Embrace pages (version seven.0 just) - Useful when the rest of your site is under construction and you want to keep visitors updated.

Commerce forms - Product and checkout forms

On Business and Commerce plans, y'all can set up an online store, sell products, and accept donations. To collect information from customers, utilise the following options.

Newsletter subscribe at checkout

Add together a newsletter subscribe selection at checkout to collect e-mail addresses during the checkout process. This is a slap-up way to build a customer base and let customers know when you're selling new products, running promotions, or putting on sales.

This choice appears for all customers, regardless of their purchase. Information technology looks like this:

How_the_newsletter_subscribe_option_at_checkout_displays.png

Custom checkout form

Set up a custom checkout form to collect additional information from customers, like gift messages or special delivery instructions. A custom checkout form appears for all customers, regardless of their purchase. It looks similar this:

How_a_custom_checkout_form_displays.png

Custom product forms

Prepare custom production forms to collect personalized information for a product, like custom engraving or lettering instructions. These forms are product-specific, and each production can have its own. Custom product forms overlay your site when a customer adds a product to their cart:

How_custom_product_forms_display.jpg

Custom donation forms

Add a custom donation block form to collect additional information from donors, like if they want to give in someone's award or specify where the donation should go. Donation forms wait like this:

How_custom_donation_forms_display.png

Form storage

Nearly forms require setting upwardly a storage option where your submissions will be sent. Depending on the form type, you can connect to Squarespace Email Campaigns, an e-mail address, or third-party services. To learn more, visit Managing class and newsletter storage.

Custom product forms, custom checkout forms, and custom donation forms don't crave a storage option. Custom product and custom checkout course information displays in society notification emails and gild summaries in the Commerce panel. Custom donation class data displays in contribution summaries in the donations panel.

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Source: https://support.squarespace.com/hc/en-us/articles/360035953071-Adding-forms-to-your-site